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Inauguration of the first emergency call processing center in Romania

The entire system was conceived, developed and manufactured in Romania by UTI in co-operation with Neuron. In many emergency situations, the centralised co-ordination of intervention forces is decisive for the shortening the intervention time and for minimising the consequences triggered by an emergency situation.

Institutions having emergency intervention capacity, enjoying centralised co-ordination and common logistics, can promptly respond with forces as required by the situation and have access to fresh real-time information provided by the systems installed in the monitoring centre. The monitoring centre uses the latest communication and monitoring techniques, the operation procedures being similar to those in the countries already benefiting from such a service.

Four specialised operators that fill out an event form take the emergency calls. The computerised system makes possible the recording and storage of all calls after the event is resolved. The co-ordinating physicians, together with the specialised operators of the other institutions involved, direct the information collected by the intervention forces depending on the situation. The activity of the stationary intervention teams as well as of those already on mission is monitored by means of a satellite tracking system, communication being performed via a dedicated radio network through voice or text messages.

We have found out more on the tracking and monitoring system from the representative of UTI Group, the system supplier: The latest world technologies in the field of vehicle tracking made us start, three years ago, our own development project for a GPS vehicle monitoring system that we named VTS (Vehicle Tracking System). Our success in Tg. Mures is due to UTI’s experience as a system integrator, which allowed us to adjust our system to fit the specific conditions of such an activity.

Our clients also made a tremendous contribution by formulating clear-cut requirements regarding the system implementation and operation. It uses vectorial maps of the cities of Tg. Mures, Sighisoara, Tarnaveni, Reghin and towns of Iernut, Ludus and Sovata.

There are 20,000 postal offices recorded in Tg. Mures and the above-mentioned locations that allow operators in the monitoring centre to spot the exact address where intervention is needed and to compute very quickly the shortest route between the location of the team and the intervention address. The whole activity of the intervention teams is recorded onboard and in the monitoring centre, subsequent report generating containing the intervention timing being possible.

It is worth mentioning that the entire system was designed, developed and produced in Romania by UTI in co-operation with Neuron. We are hopeful that the installation of the system will help shorten the intervention timing and optimise the emergency intervention procedures.

The project was financed by the City Council of Tg. Mures in association with the Swiss Government, Mures Public Health Department, the Ministry of the Interior (Mures Police Force) as well as the City Councils of the cities in the county of Mures. The monitoring centre will assist the public emergency systems, that is the Police, Fire Brigade, Ambulance, SMURD, Civil Protection and the Public Order Keepers, in compliance with the European regulations regarding the introduction of the unique phone line 112 that, for the time being, will cover only the county of Mures.